Having a physical upload or download is quick and can be done in 24 hours depending. Bulk downloads take a long time so having the Physical Backup sent by mail option is best to restore data quickly. Consider the alternatives....
Magnetic tape takes hours or days to retrieve that one piece of data. Tapes can be destroyed in a disaster. USB Drives can be lost or stolen or even crash and go blank. Try finding a USB drive in a pile of rubble or under flood waters and rusted parts.
Online cloud backup MUST have the option of a physical uploads and download. For QUICK restoral of your data it is the ONLY real way to assure data can be recovered fast.
Many have complained that Mozy is slow. They do not offer this service and it takes too long to restore data easily. This is a big issue.